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Hey all, thanks so much for the feedback. Sincere apologies for the late reply too - been very busy. Okay great - I think the best step now is to have this refitted. Not sure how much it's going to cost, so if anyone has any expectations on that then please do share.

Hello one and all. Neighbours had a builder over this afternoon for a quote on their new conservatory. They thought we were out and the subject turned to our external waste stack in the back garden. It was recently fixed there to remove the internal waste stack from our small bathroom. Anyway...