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Housing Association's evidence, etc

We were there under license, not as tennants, and as such had a lot less rights. Incidentally, we hand delivered our letter to the boss yesterday. He informed us they might CHARGE us for the requested photos and video (after he'd first denied the video even existed). Cheek! I asked him to...

Thanks guys, we're going to hand deliver (demanding a signature) our more streamlined letter tomorrow with this list of questions: ///////////////////// 1. The video of the pressure loss and the point of detecting the leak. 2. Photos of the wall the pipe was attached to prior to the...

Aha - superb! This gets better and better :) Only one profile says this. Apols for misunderstanding!

OK - good point :)

We like: especially the reference to GSIUR1998 Will need to mull over how threatening or not to be though - our letter did start: We are extremely dissatisfied that ????? has found us guilty without properly listening to, or at least responding to our account of events. It appears that Ms...

Onetap: the walls in the house, as far as I checked them, seemed to be made of concrete (couldn't get a drawing pin in anywhere) - the cooker supply pipe was/is attached to the wall that divides the house from the neighbour's one - so unlikely to be a hollow partition wall. So looking like it...

OK - have removed the legal action threat and put in: ????? informed us, after we showed him the inventory photos we had taken, that ?????? had a comprehensive collection of photos detailing the entire house that would be available for us to see should we be accused of having damaged anything...

Thank you for this, we are working on this bit of our (very long) complaint/appeal letter to the line manager at the moment. Have so far got: ///////////////////////////// Cooker connection points CANNOT be damaged by being knocked. If it was this easy for them to form dangerous...

Thank you for this, we are working on this bit of our (very long) complaint/appeal letter to the line manager at the moment. Have so far got: ///////////////////////////// Cooker connection points CANNOT be damaged by being knocked. If it was this easy for them to form dangerous...

All this is greatly appreciated guys, though we're now a little lost :? Can someone please clarify: was there a legal requirement that the installation should have had a backplate elbo securely fitted to the wall? Incidentally, the house in question is used for emergency, temporary...

A question we still have is if we didn't smell any gas when we went back to the unventilated property 24 hours after removing the electric cooker, what could have caused a leak that registered as 4 millibar over 32 seconds in the joints that may or may not have been properly fixed to the wall...

Many thanks again Mike, baxiengineer, calorific: this is just what we needed. Have now drafted a letter to the next guy up the chain listing the points that (in summary): 1) We object to being treated as guilty until proven innocent 2) If the leak was equivalent to a small gas ring on...

The HA has now emailed us back stating the following: 1) The supply pipe and connection point are/were made of copper tube with approved copper and brass fittings. 2) The age of the pipe is unknown: they do not hold details of the age of pipe work, only that they comply with current...

Thanks again guys, this IS fun, isn't it? :) We especially like the tip re complaining to higher and higher levels. We're pasting in the two emails we have sent to Ms Allen this evening (hope we didn't miss any tricks!)...

We - unfortunately - did leave the gas on at the meter - it had been on when we moved in : the HA guy showed us how to operate the hot water/heating from the boiler, but hadn't said anything about needing to turn the supply on or off.

we should point out here that we had an electric cooker anyway - it's vaguely possible that the gas connection point might have been lightly nudge in moving the cooker out, but we don't think even this happened. For this reason, we didn't do anything with the gas metre/valve We did keep...