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Thank you for the video.I don’t know the brand. All I know is the windows are upvc .

Should read window sill.

The window hasn’t been caulked under the external window seal either. I am thinking to ask for a photo after they are done on Friday. Do you think they will mind?

I feel for you. I think the better way to approaching her would have been in person, instead of through a note. As you are renting the property couldn’t you involve the owner of the property to approach her?

I will be leaving a review for them. A lesson learnt. Check all work carefully and not blindly leave it up to the experts. Once they have received payment they are no longer interested.

After two emails (both ignored) and 4 phone calls they have finally booked my window in for next Friday. As it’s not sealed from the outside there has been movement in the window frame and the caulk seal on the internal side of the window has started to split in one corner of the window; it’s an...

Yes I am thinking the same, if I have no joy. I dont feel very hopeful to be honest, after their response today; not so much as an apology or reassurance . However, I am going to give them a chance to put it right.

Yes they will have been paid. Its through a grant I received to insulate my home.

I did ring this afternoon and the guy was being quite vague ….’ Yeh we’ll sort it’ I said ‘Can you give me an indication of a time frame. He says ‘We are really busy’, so I said ‘Are we talking days, weeks, months , years?’ then he says ‘We will let you know in a few days.’ I am going to wait...

Well I have rung the company concerned first thing in the morning and explained the window situation. The person answering the phone simply said ‘We will look into it.’ I will give them till 4pm this afternoon to atleast give me a curtesy call. Now they have been paid there is no incentive to...

Thank you. Yes I will ring them on Tuesday to explain.

Hi all hope you are all good Just something that is niggling me. I had new windows installed about 2 months ago. My neighbour pointed out to me that they haven’t sealed the upstairs window with caulk. I feel so stupid that I didn’t pick up on this myself, but I just kept out of their way and...

Won’t be able to run anything into it. The mains electricity cable supplying its power has been cut.

Thank you for your reply .

It was raining and windy this morning so the handyman callout had to be cancelled. In the meantime I have noticed the alarm bell is chirping much weaker today; barely audible. I have therefore decided to let it die a natural death. Have a good day everyone.

I just want to say thank you to all of you. Your replies really helped and some made me laugh for the first time all day. Just to let you know that I have a handyman with a ladder coming in the morning; unless by a miracle the alarm box stops chirping before then. I will certainly update you.

I don’t know.

Thank you. I will know for next time.

Yes I do agree, but I think he doesn’t do heights

and get my windows smashed while they aim for the alarm box