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What options did you change at the start of your two week error free period?

So when I have contacted Texecom in the past regarding this, after trying everything I can think of (replacing structured cables, the ComIP module itself, trying a Com WiFi, resetting panel and even replacing router) they were still insisting it was my network and this wasn't a known issue. Poor...

Mine seems to have stopped the errors by removing the ARC. I haven't gone this long without a com port error before. Do you see these com port errors a lot on these panels?

Well, its been just over a week and no Com Port 1 errors after disabling the ARC for Texecom servers. I too am pretty sure there is nothing wrong with my network, so is this a fault with the Texecom servers? Surely if it is, I can't be the only one. Looking back at logs, I can see the ComIP...

Thanks for your reply. By that, do you mean to disable the ARC with the IP info in it for Texecom servers, or is there another way?

Does anyone have any thoughts on this please? Over the past few months, the ComIP module has been replaced, along with all cat5 cabling and a new DrayTek router and the problem still persists. I don't get the error as frequent at the moment but it is still happening. Network monitoring tools...

You should be okay with that stuff then. I mainly have issues where the rain can wash some of it away but the protection of the soffits is ideal!

Anyone have any other ideas on this?

I have used SpiderEx in the past which seemed to work.

I have checked mine and its set to 60 minutes. I remember getting that error about ATS a few months ago, it was flagging up our Virgin line every day, so I increased it. Haven't had an ATS fault since. Thanks for your help though.

Cool thanks. I will see what mine is set to and change it. I too have a Com2400 fitted but the error moans about the port the ComIP is on. When I returned my ComIP to get it replaced, this error did not appear in the week the ComIP was not fitted. It seems something like this as it seems to be...

Hi I have an issue, I am completely out of ideas and am pulling my hair out! I have the ComIP module that has been installed. Everything works okay, it polls to Texecom and the iPhone app works very well with notifications etc. The issue is that it keeps producing an error about Com1. I then...

All sorted thanks to secureiam. Even though there was nothing connected at the other end, I had wired up T1, R1 and earth. I pulled these out and the texts are now working! A big thanks to everyone who responded.

Correct, SMS connecting is the stage it seems to stop at. I can try and write down each stage it shows on the panel if its any help? My last idea is to change out the module for another one, apart from that, I am out of ideas.

R goes to pin 2 and T goes to pin 5 on the output of the master socket.

Yup, R & T. It was set to 0, I tried 2, thats a no go and 7 was the same. I just dialed the number from the landline and I get a modem noise on the other end.

Also, the box was sealed and it says com 2400 on the box.

Thanks for the details warning but I already changed my number before I captured the screen. Broadband via cable yes. It is wired to the secondary output on the master socket. If I dial my home phone twice, the modem kicks in and I hear beeping etc. I will try and call the vodafone number from...