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I have Homecare 200 which according to BG website says it includes an annual service. Perhaps their wording needs to change to say inspection if that's all they do. OK engineer has just been along with tsm. Everything has been checked - venturi had already been cleaned 10 days ago and new...

I think the suggestion was that some of their engineers are good and some just want to change parts and little else. From the 6 engineers that I have seen I would agree with this. One minute you say it's daft to guess what is wrong and then you say an educated guess is ok. :roll: All I...

Just a quick update. The technical services manager has just phoned and will be out with someone else before 3pm. He has said that if they can't get to the root of the problem they will pay for Vokera to call out. Will update after his visit.

I do believe the BG engineer brought all three when he called. Only fitted one as far as I know but i don't know which one. I shall ask tomorrow. That would be nice.

I would hope it would be able to be fixed too. As I said this is the first time it has had any trouble in 9 years. It doesn't strike me as unreliable. Perhaps if BG call in Vokera it might have a better chance. Although sounds like you know what you are talking about with Vokera boilers.

You've lost me now. I'm not blaming them for the intermittent fault. The seem to be trying their best by at least coming out to check it over. At least we agree here. That is my complaint. They had five days when the boiler did not work to get it right. So far their guesses at fan and...

My complaint with BG is not with how they are now handling it. It was how they initially handled it with parts not being ordered, the engineer not turning up when scheduled and a possible wrong diagnosis in the first place (2nd engineer said that there was no power getting to the fan and that...

I did look into Vokera providing the contract. However they would only cover the boiler whereas BG covered the whole system for much the same price. For the first three years I got it serviced by the installer who put it in. However after that the installer seemed to be very difficult to get...

So what would you recommend these days? At the time Vokera was thought of as being one of the best. One of the selling points was that they had a main depot at Maryhill. One of the reasons I took out the BG contract. I did at least have them out the same day. I did have a bit of a...

Programmer is in the house and trvs on radiators. Only time I ever feel this doesn't work well is spring/autumn when heating is sometimes not needed yet trvs still bring it on. Thanks Tony. You're not far from me I see. Will keep you in mind once I see what happens with my current boiler. It...

Radiators are over at least 20 years old now(not sure exactly how old) - they were not replaced with last boiler change. All evenly heating - no cold spots. One BG engineer who drained down the system to replace radiator valve said water was dirty but i can't say it was that bad. I think he...

To a certain extent I agree with both of you. However as the boiler gets older the chances are that it may breakdown more often. Always difficult to know what to do for peace of mind. I will do. However most of the cost is probably labour I should imagine. If I were to get a new boiler I...

The engineer said today that the tsm will call and probaly get the manufacturers out next. Presumably that would be Vokera. I think I will insist on that happening next.

The boiler is resetting now. I'm just getting fed up having to do it coupled with the uncertainty of waking up each day to perhaps having no heating and no hot water. I just want the boiler working reliably as it has done for the last 9 years.

I did wonder about that. Did you mean they should have explained it to me or what? It is a bit of a problem. They have now been out 6 times and we still appear to be no further forward. However I do appreciate that the fault now is not there when I call them out as the reset is...

Fault was present when I first called out BG. Error 03 code and would not reset. Since then they have replaced fan but boiler would not reset. They then replaced pcb and got boiler going again. Less than two weeks later same error code. This time it would reset. Engineer called and cleaned...

Engineer has been. He looked through the the job logs and confirmed that fan and pcb have been replaced. Venturi and tubes were cleaned on last visit and soft-light adjusted. I asked about aps - he said it wasn't normally an intermittent fault on this. It usually worked or it didn't. He...

They always tell me they have to order a part and usually they can't order that day either because it's a holiday or it's after 6pm. The boiler is at least working just now as it is resetting. However I'm fed up with the uncertainty of not knowing whether I will wake up to no heating and no...

Basic usage is just fine thanks. Don't confuse me any further. :lol: I shall assume he is not dense first of all - I do like to give people the benefit of the doubt.

I would love to but I'm already paying you £18pm. :wink: