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Go here: http://support.acer-euro.com/drivers/downloads_gd.html follow the instructions and find the laptop and theres all the drivers for it including the audio drivers. Not to sound paranoid but have you checked for malware?

Hardly think we're poking around in the dark, malware is always the first thing you check, then applications, resetting the the the tcp/ip settings on the computer which is what winsockxpfix does eliminates another area.

He should try taking norton off! Download and scan with HiJackThis and post the log here but dont do anything else with it.

He might have a recovery partition which is usually accessible on boot by pressing F2. Once in the recovery console you can do a full reinstall. I wouldn't bother with XP anymore. What sort of problems is he having I'm of the opinion that a reinstall is a last resort.

Ok so it aint the browser. Now did the scans you did find anything?? Since your email is working its not the connection probably some settings. Download WinSockXPFix and run it see if that fixes things.

Definitely the wrong thing, must have clicked an advert. I posted because my one was free, and doesn't come with watermarks. If you're happy you're happy.

Really??? I've got it for free and their website says: Pretty sure the download location states its free also: http://www.softpedia.com/get/Multimedia/Video/Encoders-Converter-DIVX-Related/Avi2Dvd.shtml Dont know what your looking at?

Sorry been away for a while. Did any of the scans find anything? What browser are you using?

2nd for openoffice.

This does the same thing and is completely free: http://www.trustfm.net/divx/SoftwareAvi2Dvd.php?b2=1

What is it you want to do?

Its not a reinstall but a recovery as already mentioned. If all else fail you can borrow a copy from the internet and burn it to a cd.

A small program like poppeeper can do this also thunderbird with its webmail addon will do this aswell.

Cool just when you said backup I thought you might have got the wrong software.

Any of them will do. DVDRW I use if I'm going to overwrite the data at some point. Question is are you just backing them up or do you actually want to watch them?

You've downloaded the Pro demo version, avast home is free, a better bet is Avira Antivirus.

You dont have to pay unless you want to. they take donations.

Cant do much with flaky hardware. :(

Run the HiJackThis Scan again and in the window put a tick on the following things and fix them: R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local> O4 - HKUS\S-1-5-18\..\RunOnce: [SRUUninstall] "C:\WINDOWS\System32\msiexec.exe" /L*v...

OK %systemroot%system32\dumprep0-k is from dumprep.exe and you dont have to accept it, its to do with your crash. The crash could be caused by anything, if the message says hard drive it could be back sectors or just windows playing up. The numbers you need are probably the port numbers...