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Lol.. Lots of TV programmes are factual - not everything on TV is in the genre of "fiction". Have you ever seen The Living Planet with David Attenborough for example? Hmmm, by inference you're saying that Rogue Traders is some sort of fictionalized Eastenders-style soap? Well, guess again...

Apparently so, I don't have a filling loop connected directly to the cold water inlet valve part itself. However I do have a loop which goes from the middle of that cold water pipe, attached just above a tube marked "SESI", then looping across to another pipe. I'm assuming that's not the filling...

I already know that, but it was installed before my time here.

There was never a filling loop on it to begin with though (for as long as I've used it).

The NRV is there now but wasn't on the previous part.

Doesn't have a filling loop on it but it has an NRV I believe.

What are you prattling on about? :rolleyes:

Indeed it was. The engineer couldn't tighten the valve any more than I'd already tightened it with some pliers so he removed the part, tried to lubricate it but that actually made the leak much worse. Luckily, he ended up having the exact part in his van (second-hand one) so he just replaced it...

Engineer just popped around, spent 1.5 hours fixing the problem, including a replacement valve part. No additional charges. Knew I chose the right company, what a gem.

Of course I'm suspicious of any stranger who comes into my house. They are strangers and I don't know anything about them, like whether they're reputable people or con-artists. Only a fool would unreservedly trust a total stranger. But, in this case, as mentioned before, I did a lot of...

Yes, they'll be here between 2 to 3. I've encountered similar issues in the past with rogue traders so it's not paranoia, as such, since it's a concern based upon empirical evidence.

The plumber actually said "there is no filling loop" when he initially examined the boiler.

How did the customer know that you didn't damage it on purpose to try to get more money out of them? Happens all the time.

That's partly because a lot of engineers have a bad attitude too. Do you know I rang around 6 or 7 companies, did quite a bit of research and finally settled on one because a) the company had a good reputation and b) the owner of the company seemed to be a normal, friendly, down-to-earth guy...

I can understand how that scenario could happen of course, but at the same time can you understand that a rogue-trader might easily cause an issue like this too in order to get more business out of the customer? That's why I say it's a catch-22, none of the qualified people here might have...

Have fun with your spanner :rolleyes:

So you think he's a poor workman now?

It's a bit of a give-away that the new leak started immediately after the plumber left, and it started in an area that the plumber had adjusted with the screwdriver, initially causing a jet of water to spray out. I'm not saying he's a poor workman anyway. Not tightening that screw enough is a...

Catch-22 I suppose. Easy cop-out to blame the equipment for your own mistakes though. Plumber might damage equipment while trying to rush the work and then he turns around and claims that it's standard wear and tear, absolving himself of all responsibility.

Well it sounds like you're just interested in trying to defend the engineer and that's not really of any use to me, I'm not here to engage in that sort of debate and not interested in hearing anyone's opinion about it. But cheers anyway.