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i would second what mw roofline said to do it properly it needs string lining and either chocking the rafters or cutting them all back to a straight reference line. However i think if they came back to your job they wouldnt go to this length probably just move tiles and prise off the fascia in...

i dont personally think you are going to cure this problem by adjustment alone doors do not drop because of their colour - brown dooors expand more in the heat and usually will catch the frame or the opposite door with french doors. the reason doors drop is poor fitting the glass must be removed...

just slide a bit of eaves guard thin black plastic under the bottom of the cloaking and seal it this willl channel the rainwater into the gutter

to be honest this sounds like a common problem that is the door has dropped which is usually down to poor fitting and what is happening is that the mechanism doesnt line up with the keeps properly any more you can usually tell if the weld on the door doesnt line up with the weld on the frame or...