Search results

In view of your very valuable opinion I dug out my previous Engineer reports which you might find amusing and/or others might find of interest. (except one). Boiler installed by R.T. Downs, which is a business in Mold on 25th July 2008. Following call outs to Worcester because the boiler...

Well I must admit that with too many incidents to go into here that I have lost confidence in my Heatslave 18/25 boiler. And I do worry about the future a bit once the 5 year Guarantee ends in 2 and a half years time. :( :roll: And thank you for wishing me good luck with it :D But...

Well, I know I have had my problems with the boiler...even before my 'pipe' fiasco....but what you say seems a little harsh? :) However,...I am just a know nothing customer...with respect, you I guess are a know everything installer of Worcester boilers! :lol: P.S. simond.....I am replying...

You know...I just knew that this post was going a little too well with nice people trying to help out..but...you always get one in a forum who rattles the cage! To answer (well...I just HAVE to, don't I?) .... Yes, Worcester as a company gave me excellent service....but only after I...

Yes casius66, me being a total layman for what it's worth I agree with every word above. Actually, regarding Worcester as a company.....I have had reason to contact them about the boiler, including Engineers coming out....and the customer service on the telephone has been really, polite and...

Thank you for your very knowledgable views in respect of my post. I accept fully your observation that the first Worcester engineer was likely working strictly to his remit which probably is to only work on the boiler, no matter what. This is why in my E. Mail to Worcester Customer...

Saturday 29th January 2011 So then, I received the Engineers reports from Worcester this morning. Perhaps you guys can make more sense of it than me? Friday 21st January. Replaced parts (7-716-100-098) job type CT01-BDWN. 1. Coil solenoid valve 1. Control box satronic 1...

John...I would have replied sooner, but for some reason I didn't get an E. Mail to tell me that there was another post. The Engineer told me that because he couldn't get that black bolted side bit off the burner unit..(I think he just wanted to replace that black bolted on bit). he would...

P.S. John.....you may be interested to know why he replaced the burner. I went out into the Garage because I heard some banging. Ho was using a hammer to try and release a piece of equipment which was bolted to the side of the Burner. He could not release it so he ordered a new burner...

John...thank you very much for your valuable input yet again and further point of view. What you have said is more or less cementing my look at the sequence of events and the logic of it all. Me? of course am just an absolute novice who stands to be corrected by the professionals such as...

So then guys....thanks to you with good advice which in turn helped me tackle Worcester which in turn got our central heating and hot water back on :D as per above numerous posts. However....as I reflect on the whole situation (as you do!) it makes me wonder what might have happened if I...

O.K. Thanks for that. All I can say is that we always have the hot water set at number one which as you know is the lowest setting. This makes the water plenty hot enough for us. Like I say....this happens even if the hot water button on the installed timer is pressed to 'off'. Look at it...

With respect....the Boiler has two dials. One for Hot Water numbered 1 (lowest Setting) to 6 (Maximum setting) One for Heating the same. Separate to that I had an optional Worcester Digital Plug In Twin Channel 7 day progammer fitted by Worcester. I can tell you absolutely that even when...

Thank you for your kind remarks John. For your and hopefully others amusement, below is an E. Mail that I have just sent off to Worcester in answer to the above E. Mail they sent me this morning. :) I must particularly thank Burnerman2 (is he your lad then?) :lol: for giving me a 'copy and...

I DO NOT BELIEVE IT! You know I sent the above E. Mail off to Worcester Service dept. and Customer complaints.......WELL....I got this E. Mail this morning. 25 January 2011 Our ref: JDC/306642890 Dear Mr Thain Your comments are duly noted and it is true that a customer should be...

Naa...I don't know anyone with a boat. Like I say....just as soon as I have the new Tiger Loop I will try and get someone in who knows what they are doing. After all....if I have the part...and he knows what he is doing I guess I should only be paying call out and time spent doing that job...