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Can you recommend what to do next please, very concerned thank you

Thanks Tony but what is your idea as i have had the service guy out and he still is not sure what the problem is!

In cold frosts lately the Biasi boiler, not quite a year old, is not firing up when requested by Salus thermostat. When i come in to the house and realise rads cold no heating i have to turn the hot water tap on for 30secs and then the boiler fires up! This has only happened in the cold...