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So not an ISP router then. Could be potentialy be a firewall issue. Is your app up to date? Have you tried uninstalling and reinstalling

What kind of router do u have ? Are you using a mesh network/wifi boosters?

How long has the issue persisted vs when was the last time you looked

D + manager code Will show SET DATE AND TIME Keep pressing no until WIFI SETUP Press yes Will show 'setup with wifi device?' Keep pressing no until 'signal strength' is displayed - it will show a number underneath. Keep pressing no until EXIT MANAGER MENU Press yes

Do u know what the wifi signal strength on the panel is ?

I see. Which app are you using

If the broadband is down you should get an alert on the control panel. So how have u been alerted about the cloud polling issue ?

So im guessing you are getting regular c comm fault alerts ? Is this being used for app only or is it also connected to an ARC

U tried system config > hide/view armed areas

What are the issues you are facing ?

No. Upgrade to app panel, Euro 46 would be my choice

Coult try taking it next to control panel and seeing if this works, or swapping location with another door contact to rule out some things before ordering a new one

The link to the video appears to have bene removed

The battery literally has the date written on it 8/5/21. And the video doesnt seem to work

What is flashing? It shouldnt power down when theres a powercut, thats what the backup battery is for

Does it light up

Is battery in correct way ?

Poor signal? Interference? Is the new battery ok ?

Needs to be ER (area fx)

Another vote for pyronix