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How new is your new build? ,you have a old BT logo master socket which is probably 10 years old and the extension wiring looks very poor

FTC AND FTP fibre to cab and fibre to premises,both are being rolled out so you may get fibre all the way to your house.The noise is probably coming from the dropwire and will play havoc with your adsl when they upgrade you.Mention it when they install your new fibre install because if they dont...

Yes,B.T only guarantee any extension they fit for 12 months.

When you port a phone number from one service provider to another there needs to be two calls made to a 0800 number,the first provides dial tone only the second then ports the incoming calls to the new provider.this can sometimes take up to one hour to complete if its is not complete you will...

go on the B.T website and input your phone number,this will give you a accurate estimate of what speed you can expect to get

You say you have cut it but did you also squash the cable? More than likely you have a loop fault where the a and b legs are in contact.

Let me guess you were cutting back a climber,possibly ivy :D

That's a four pair cable,orange/white, blue/brown,red/slate and green /black.you only need one of the pairs connected and in this case it seems to be orange and white which should go to a and b or 2 and 5 depending on your master socket.

As i said above one internet connection, one router , you can not have both houses using the same line for different accounts.it is possible to use the phone line but surely even the most stupid of people would notice when they got the bill if there was numbers on there that they had not rang...

No, you can only have one router in sync on a phone line ,if however you have a open wireless connection on your router they could use this.

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Its possibly dis one leg,this means one of the wires needed for your dial tone has become dissconnected somewhere between you and the exchange,if you dial your number from your mobile does it ring or is it engaged.?

They will probably block it at the eaves and change the cable from the eaves to the master socket,tell them its for the sky box and you need it next to the t.v. P.s they wont damage your porch roof and if its a flat roof they are not allowed to walk on it unless they are flat roof trained...

Just pay for it to be moved,by the time you have purchased the cable and joints and the time spent doing it,you would'nt save much money anyway and as has been said you should not be moving the cable that you rent off B.T

A and b go to 2 and 5 ,does not matter which way around you connect them.Make sure you fit a master socket and not just a extension socket.

You probably have a intermittent rectified loop fault,the incoming ringing voltage is going to earth and preventing the bells from ringing

I was thinking along the lines of the above that the voltage was being induced into the cable,strange thing is nothing has really changed and the wiring is in pretty good shape,I have a feeling that it may have been that way for some time and probably was like that when the electricican checked...

I have checked between earth in sockets and the other light switches and all appears to be ok,when we had electrics checked i can remember the electricain checking the earthing for the lights,we also had the earth bonding done at the same time.

Also the voltage goes when i turn off the downstairs lights trip switch on the consumer lights.