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Indeed ;)

You cant. If they have locked the code, its scrap effectively, no way to default it. Best way would be to get them out to default the code for you. Are you an end user? Its an obsolete panel anyway, might be time for an upgrade........

This is probably what most not want to hear on this site, but for me as engineer in the security industry with an NSI gold company its alarming (lol) to see how much Texe product support help the general public.............. On a supposed professional panel, it should be left to the professional...