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I was talking about Plumb Centre.. Is that the same as Parts Centre? I have had a fully qualified plumber round, he figured it out and we're waiting on a part. I did say this already. I wanted to let you know that all was okay and there's nothing to worry about anymore, all being fixed next...

that wasnt the problem in the end. I thought it was but turns out i was wrong and it wasnt faulty at all.

dont worry, im not! im buying the part (plumber is busy and this'll get things moving quicker - although not in stock anywhere so weve got to wait til mid-week to get it) and he's coming to fit it once its arrived!

after the boiler taken to bits it turns out its the gas valve? picking up new one from plumb centre tomorrow (anyone got tips on best place to get in SW London? Honeywell VR4601C) and hopefully have heat by mid afternoon.. very hard to type with gloves on!

i wasnt going for the chepeast way but the best guess at what the problem was and the one i could possibly fix today. our house is freezing so it was worth a try!

thanks for the tips guys. no chance taking the motor back (i had to take off the clips at the end of the leads and join wire to wire with those plastic cover things that are included).. im not good enough with this stuff to do the multimeter thing and even if i figured out what the problem...

changed the motor but it didnt make any difference... so strange.. heat was dead yesterday AM so i checked everything i knew how; bled radiators, turned everything off and on again, played the thermostat temp, checked the pump (which was only replaced itself 3 months ago) and it had no air in...

i dont have a multimeter OR know how to use it! but thanks!

so the motors are a pretty universal fit then? thats what i was going to try first as its the thing i should be able to do myself before having to call in the experts.. if it doesnt work and i need a whole new valve (or something else) then ive only lost £15... I'd really like to pick one...

or should i be replacing the whole motorised valve and not just the motor? can i do that without removing any pipe work and having to drain the system etc?

the honeywell motorised valve (model no: V4043H1056) is only working in manual mode so i figure the motor needs replacing. I've not done this before but think its quite straight forward?? couple of questions - 1) what motor am I looking for? whats the model number etc so i make sure and...

you might have solved this for me! i went to the consumer unit and found something was 'off' - i turned it back on and the next mornig we had a lot more hot water than previously! I'm going to keep monitoring this for a while and see what happens but this could have been the answer all along...

but if i leave both the bottom and top immersion switches both on will that cancel either out? ie could the top one being on stop the bottom one from working? when you say "consumer unit" you mean..?

the button doesnt seem to pop out either though so ive just guessed if it needs resetting and pressed it! i moved the lever to the right a bit in the hope it would help somehow... it doesnt seem to have any numbers on it to judge what temp its at (should it? i might have to get back in there...

i cant find a red button under the lower grey plastic cover... there is a blue arrow that can be moved left and right (im assuming to adjust the temp?) and a tiny hole with a blue button behind it that, according to the manual, can be pressed (with a pencil or something) to reset the cylinder...

im also wondering if the red button that was mentioned is on this cylinder somewhere and i cant see it..? can you be more specific about where it would be.. could it be under the grey lastic cover for example? what id love to acheive with this is it does its thing over night as you say but...

is there a way i can make it active whenever i want it to be? even first thing in the morning all we get is a 5 minute shower of hot water and thats it... ill check those numbers now... EDIT: got it - DD145HE

under the two grey plastic covers there is also what the manual says is a themostat, it is a small blue plastic lever that moves left or right... and at the moment its sitting somewhere around the middle... shoud this be further to the right and would this give me more hot water or just the same...

it could well be electricaly heated but id be very surprised if it has packed up as it was only installed 6 months ago and is brand new and hardly been used until now... could there be a more simple explanation? could i have a switch o the wrong setting that is causing the cylinder not to heat...

hmm... I cant see any DD on the cylinder, it has 'megaflo high efficiency heatrae sadia a division of the baxi group' written on a big sticker then below that lots of 'important' info and helpline numbers but thats it... plus there doesnt seem to be any red button that could stick out...