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Have you ensured that heartbeat is set to 0? Your panel firmware is quite old and should being brought up to 7.04.

You can also mount the detector so that you're not walking towards the sensors IR planes and more across them.

I take it that if you are powering the external sounder via the Elmdene, that you are not driving the sounder triggers from the panel outputs. If you are, then you need to ensure that any open-collector output pull-ups are disconnected at the panel. It would be okay if the sounder triggers /...

Yes, but this seems to be a power issue. On your diagram you show a separate power supply. Is that a power RIO ? To debug this, you can try disconnecting the power RIO and leave the panel separate.

Can you double-check that you only have A+B and 0V connected to your power RIO? You should not connect panel +12V to power RIO +12V as that will cause all sorts of power problems. 1. Are the zones resistances measured (calculated?) in the offboard RIO's and the information sent to the main...

This is a new one on me. What's the firmware version of the portal/s and the fob type? When you go back to the user account, has the fob serial number been removed ?

It's not the remote code for the app, it's the UMS password. Set both the RSS and UMS passwords using RSS (option in the top menu items). Setting both these passwords locks the panel down. Don't forget them though, as you'll have to default if you do. Also, now you have RSS connected, take a...

Hi, RSS doesn't use the remote code. The RSS and UMS passwords are separate passwords. Have you tried connecting with RSS without entering anything in the password box, just hitting enter without one ?

Either with Honeywell RSS or by entering the 543210 code when using the keypad at address 15 (Ethernet module virtual keypad) and changing the code in menu 42.

I've sent you a PM re this.

Version 1.15 was the last release for Flex V1. I'll PM details.

Keypad Pics

That's a RIO unit and not a keypad ? The pot on the keypad PCB is as follows (with the volume pot highlighted):

No, there are two slots in the bottom for that. Gently push a flat bladed driver in the bottom slots and pull away from the wall at the bottom. There are hinged slots at the top.

Hi, it depends on the version of keypad you have, but the newer CP037, CP038, CP050 and CP051 keypads have a small pot (potentiometer) on the keypad PCB which can be turned to reduce the volume to a required level. If your keypad doesn't have the pot, you can buy a cheap keypad from ebay and...

All of the cp037/38 and cp050/51 will work. Your panel is getting quite old though, so look at something like a Flex+ with Ethernet. This will be compatible with all your current wiring and provide app access and alarm reporting (self monitoring). You can get the smaller metal case variant...

You have a V1 Flex which, unfortunately does not allow for comms suppression. I'm not sure if you're using GPRS to the free Honeywell push notification server via the app, or the GSM direct SMS to your phone. Normally, if you get a COM error due to a failed transmission, you need to have two...

Okay, your panel is a G2 panel and not a Dimension. This actually makes things a little easier. I'll PM.

If you or someone you know is technically competent, I can help remotely. You'll need an Ethernet module for self monitoring. PM me.