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Thanks for your reassurance. I will accept it then.

I thought I'd return as the installer finally agreed to come back and add insulation and steepen the gradient of the external condensate pipe. It now looks like the below - well, it has insulation, and the gradient looks to be about the minimum of 45mm/m, but it looks...odd. It looks to me like...

A local installer. Maybe it's too much to expect for tradesmen to keep up with every minor change in manufacturer specifications, but I would have hoped that the large majority of Gas Safe Registered installers at least kept up to date with safety requirements for appliances they install?! Else...

Is getting a boiler replaced normally this aggravating?! Or people just end up with installers not doing various things properly in a similar way to this guy and being blissfully ignorant? I suppose if all the external parts had been done on the same day as the boiler swap in my case, then I'd...

I have time to say a bit more now about how things panned out today, now I've processed things a bit - to be honest I'm quite incensed with the guy. Not just because he's awful to have to talk to, but he seems dangerously incompetent for this job. When I told him today about the potential issue...

I contacted the installer and they have said they have contacted Vaillant to give a judgement. I will see what they say. They won't do anything more about the condensate pipe. Would Gas Safe also give a judgement or compel an installer to act on that? I guess it is a safety issue to some extent...

OK, to try and judge whether I should have a serious concern here, I looked up the relevant part of the manufacturer's instructions for the Vaillant ecoFIT pure 830: link p.13. Relevant points are as I understand it are: B 1)The dimension below eaves, balconies and car ports can be reduced to...

Coming back to the issue of the flue position, would could the consequences be if it were determined to be too close to the soffits, eaves or window? Can that be rectified without having to do major work? Or could it mean the flue must be moved again, and consequently probably the boiler as...

I did wonder if perspective could be doing something, but I can't make that idea work...

I got a call back from the engineer who said: - there is a significant fall and the photo is deceiving. I guess it's hard to verify... - the pipe is 32mm, so it doesn't need insulation, and he claims it's generally uncommon for condensate pipes to be insulated. I can't see this stated in the...

Thanks for the replies. I looked at the manufacturer's instructions here and they do say there should be a fall of at least 45mm/m and the pipe should be insulated. I will take that up with them. However there doesn't seem to be a requirement for supports along the length, nor in other...

Thanks for the perspectives. OK, so it's necessary to get a fairly detailed plan up front? What about if the installer modifies the plan during the job without consulting? In my case, it's clear from communications following the work that they were not expecting to drill a new flue hole when...

Thanks. No nothing about this was mentioned. In the written quote the description of the work is just "Boiler staying in current position" (implicitly meaning to replace the previously existing boiler and put the new one in the same position in the flat). I had a phone call with the company...

Branching off from my previous thread, I had gas engineers replace an old boiler with a new condensing boiler in a leasehold flat in a block with a freeholder landlord. The job was to take out the old boiler and put the new boiler in at the same location. I found out that the engineers had made...

They seem to have come back today to finish the work. Does this now look compliant with regulations and a decent enough job (leaving aside the issue of distance between the flue and window)? Perhaps @CountryFan @Harry Bloomfield . Thanks again for your perspectives.

I am indeed very grateful for your and other posters' help and advice!

Something else that seems off is that the director said they'd now received the Building Regulations Compliance Certificate, but I wonder how that is possible to get legitimately before the work that's needed that was identified above is carried out.

Thanks again. Yes they are Gas Safe Registered, and came recommended. I sent them an email with the various issues and asked them to call me ASAP. The company director called me quite soon after and said they were booked in to do the external work in 2 days time. They hadn't mentioned this...

Thanks, I will get onto them. Would I likely have good legal grounds to expect the installers to correct these issues? If the new flue ought to have been sealed and/or the condensate pipe attached to a drain, then it sounds like their job is currently not completed. For filling the old flue...

Sorry for repeating my post - it looked like the forum had lost the first one. Nor me! Sounds about right!