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Thank you all for your helpful replies. My son has just called, and when he went up the ladder he took the pipe out of the downpipe - where the plumber had put it to run to the drain - and found that the pipe hadn't been cut, and was up against the down pipe. Now that my son has cut the pipe to...

I wanted the new boiler put in the kitchen, but my husband insisted that it should be put upstairs in the airing cupboard. I watched the British Gas video and they mentioned a trace heating element for condensing boiler. I’ve Googled this, but can’t find any other information about it, only that...

Hi Mick, thanks for your quick response. Yes it does make gurgling noises, as if the electric part of the boiler is trying to boil the water up!!!!

I am a disabled lady pensioner, and when I got up this morning my central heating had not come on. On checking the boiler I see that the Burner/Indicator (Green) light was not comming on. I have turned the boiler off and left it for 10 mins. and on switching it on again, I still have the same...