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Thank you, Jasonb, for replying. Bathstore delivered a new toilet today and it flushes perfectly. Our problem now is that the top of the rim has a curve to it so that the seat doesn't sit flat and the shade of white is different to the matching bidet. On Monday a new toilet will arrive. We...

We have recently installed a Monte Carlo back to the wall pan, with the recommended cistern height but find this doesn't flush properly. Solid waste is no problem, it is the toilet paper that seems to get pushed around and not flushed away. We think the throat of the pan to the soil connection...