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You do have a valid point here, definitely. I will do this and I think I’m going to email them as well so it’s in black and white too.

Maybe so, but the guys from Clarion don’t seem to know a great deal or care too much and wear Clarion uniform and drive Clarion vehicles. Like you say, if they are contractors then they’re not amazing lol

I’m going to try and find a good independent electrician to come and have a look, don’t have a lot of faith with the repairs team from Clarion HA.

The guy that came today didn’t seem to check everything either which I expect nothing less from Clarion operatives, he didn’t even isolate anything before taking the covers off the thermostats. Run a bath again this evening and see photo of the measurement of hot water when finished before it...

Why does this not surprise me at all if it is indeed the case with mine. And Clarion are not exactly amazing.

The thermostats seemed to be set to just over 60 degrees (I’ve attached photos of them again just to be sure) Unless I’m blind but can’t see the immersion kw info on the cylinder (see attached)

Ah thanks for clarifying, I did suspect it was to do with the cylinder tank as it connecting to it via the copper pipe. Makes sense now.

I’m not using the boost, as it’s so insufficient and costs a fortune for inadequate boost heat. When the hot water runs out running a bath I resort to boiling the kettle for top ups. Regarding those last graphs I showed you above were days when ALL heaters were switched off, none were charging...

Here is a screenshot of energy usage during the times when the tank should be heating up. This was on days before the heaters were switched on. I might be wrong as I don’t claim at all to have knowledge in this area, but glancing at these energy usage readings to me suggests the tank isn’t...

Right the guy from Clarion who came this morning said, and he was honest too, that the immersion is “crap” and he won’t be able to solve the hot water duration issue, the tank and elements are fine and said it’s awful that they are still in place but because these flats when built in the 60s...

This morning at 7:42 the IHD stated so far used by that time was 16.02 kWh.

I suspect like you there could be more to this too, what it is exactly I don’t yet know. The heaters are 1kW if this helps, the below screenshot info suggests mine are app-controlled, they are not, I think those are only for the WiFi-enabled models

I have no idea, but the operative from Clarion coming tomorrow I hope to get him to check all this. But when you say 30 kWh per night it’s actually showing the total usage for that day not just during the night

That’s what I was lead to believe that I’m on an economy 7 tariff, still might be worth me calling Octopus to see if there is a better tariff to go on. Just taken a photo of the info stuck on the water tank. It says it was produced in Feb 2023

I’m definitely going to give Octopus a call and see what they say. Also, tomorrow I have a Clarion ‘operative’ coming in the morning regarding the hot water pressure, so I will be sure to update here what happens, hopefully will be a fix! But I don’t hold out much hope as the operatives from...

Think I’m going to give them a call to speak to someone about this.

I can’t see where I can change that, the only thing I can appear to do is set the clock to correct time and the button next to where it says ‘Water heating’: On or Off.

This has got wondering. Although the tariff shows that there is a night and day rate, but doesn’t mean to say it’s actually giving me off peak? As on screenshots above with the kWh data per pink bar does not state “off peak” where as my friend’s does, and his home is using the new heat pump. But...

Yeah good point. I was given nothing regarding these heaters but I did find a manual online that I believe relates to their models: https://product-portal.gdhv.com/sites/default/files/2024-01/Quantum%20G10%20Shortened%20Installation%20User%20Instructions%20-%20Issue%205.pdf

Screenshot of what Google says but doesn’t mention about Fixed Tariff times but I’m assuming they could be the same or perhaps they are not? Confused dot com lol