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Having got the first set of parts I found that they were very slightly different, in size i mean. The rubber seal did'nt sit well and the arm assembly was a very tight fit into the main assembly. this resulted in a constant drip from the screw cap, and the water would not shut off when the...

Sent email earlier today, got this reply within a couple of hours: You are suffering unfortunately with what we call ‘Water Hammer’ which is the most unusual problem, for instance you could take your valve out an put it in my toilet cistern at home, and chances are it wouldn’t react the same...

This sounds like the problem i'm having, I have checked the pipe is not loose (held it whilst the problem occured), the valve itself visibly drums/hammers as you describe, just as its trying to close. I'll email them and let you know what the outcome is. Thanks to both of you for your...

Hi I have recently fitted a new bathroom suite and the toilet came complete with a Torbeck bottom entry valve. I cannot stop the valve closing without 3-4 judders. :( I have tried a couple of different size comb filters to reduce the flow pressure with no effect, even tried turning the...