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thank you -- that is what I was looking for from the installer -- a warning so that I could make an informed decision. I believe that the professional has a moral and professional duty to warn customers of such issues. Re: your other point... Obviously I wouldn't expect him to lift up floor...

the problem it created were leaks under the floor in the living room and kitchen. I'm not blaming him but surely he has a duty to warn customers when fitting new boilers to a 30 year old pipe system?

thank you for the replies. I'm not blaming the engineer for what has happened but surely a competent engineer has a duty to warn people of potential problems with fitting a new powerful boiler to old pipework. If he had said there was a danger of leaks, I could have made an informed decision and...

Dear Heating Community, I recently had a system survey and the plumber installed a new boiler at £3000. The new boiler never worked properly and caused a massive leak in my living room and kitchen. The pipe system in my home is 30-years-old but the engineer didn't warn me that a new...