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Thanks, we thought the same. We got another quote and this one was about 1k cheaper which we didn’t think would make such a difference in quality… clearly we were very wrong-Rookie mistake

Yeah, without much expertise I feel the same especially since I asked for advice and requested a professional finish. Attached a pic of the glass here.

From the outside you don’t see the spacer bars because they added timber beading, though it’s not very neat. The company now suggests fixing it by covering the spacer bars with either wood filler or more timber beading. Work has paused after they broke a pane, and we don’t feel they’re experts...

Thanks for the reply! These are the original sashes and not double glazed before. It’s less about just seeing the spacer bar, more that it looks really uneven — in some spots a big chunk of it is showing, almost like the pane is just sitting on top of the frame rather than fitted into it. The...

Hi all, We’ve just had double glazing fitted into our sash and case timber frames and I’m unsure if the job’s been done properly. The black spacer bar is very visible from inside (up to +1 cm into the glass in some parts) and the inside of the frame is unevenly cut form the inside, as if they...