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Cheers Tony. I have sent you an email.

I checked the smaller tank for water and it had some water in ti but it was not full to the edge. When moving the ball valve arm it did seem to get more water in it - but then later when I went outside I realised a lot of water had come out through the overflow pipe. I scrubbed a bit on the ball...

No, how do you check that? I will check my header tank tonight. Can I assume if it is full the problem might be the pump?

agile, don't get me wrong. I am just a little scarred from previous experiences where I have felt like a mug frankly. That's all. So if you don't mind could you explain to me how the problem might be an empty header tank? I can't get my head around how it might work. By the way I always...

Thanks Tony. I think where I got confused was that the programmer is Potterton. I will check the header tank for water tonight - so that is the one on top of the big one is it? with the ballcock in? Can you explain to me how that would be empty, please? I am quite relieved that you don't...

Namsag, our water tank is in a big cupboard in the hallway. Is the header tank the one that has a ballcock in it?

Hello again. I have now checked the boiler and it is a Potterton called Ideal Classic. On the bottom of it I can see 3 pipes and on the top there are two on one side (marked GF and PR) and two on the other side, of which one goes through the pump and the other straight down. We do not have a...

It is a Potterton, but I am not sure about the rest. I will check it when I get home and report back.

Thanks Wilder74. It doesn't make any unusual noises and as far as I can hear it doesn't cut off. I am not sure what your question about pipes means - can you explain, please? Many thanks

I am hoping someone here can help me. We have a fairly old Potterton boiler which suddenly stopped working at the weekend. When I say stopped working I mean it stopped producing hot water and heating, but you can clearly hear it firing up and it makes the normal noises, so I assume it does work...