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Only thing would be - maybe - a message saying I was going out in October to close things done for the season. That's probably the best I'll have. Didn't have the foresight to say "I'm just going outside to close the water off at 0730 on 6 October for any future claim I may have " ! :-)

You are lucky to have had this for only £30. I wouldn't claim if the damage was up to several £00s but it looks like it will be in the £000s

Quite a bit of water damage - electrics will need drying out, furniture replaced. Enough to invoke a claim

I have holiday home cover. It states that if the property is unoccupied for 7 days or more during 1 No - 31 March then the water needs to be shut off. (I DID this but someone turned it back on. That's my problem - I complied but now I can't prove this)

Just asking - is there anyone on here who has relevant experience either as a claimant or maybe from inside the industry eg claims/loss adjustor? I know it's a big ask as this is after all a DIY forum but there's a risk of a lot of cynicism (maybe rightly so, who knows) and rather than this...

Hmmmm.....think maybe I didn't see that bit ;-)

Honestly I don't care if you believe me or not your comment is not adding value to this thread. Please take yourself off to another thread. To the other, more constructive contributors - I know I've acted according to the insurance policy and I'm really not sure what's the point in having...

Thanks Andy - yes indeed, I am aware that the water must be shut off at the point of input to the property (which is on the external garden wall, in a meter cupboard) over the winter and/or when the property is unoccupied. I've always done this in late October in preparation for the winter...

Further to the reply regarding the internal stopcock, what's the position if the burst occurs at a point between the external principal source and the internal stopcock ie it would not make a difference if the internal was on or off. I appreciate that you're not insurance underwriters but just...

ok thanks for the advice. For future, how would I know how / where to locate internal stopcock. Is there a "standard" location for example?

No it's a detached residence, in a residential neighborhood

no, the mains water is shut off from the outside only. And that should - in theory - be sufficient, as it stops the flow of any water into the property. When I arrived however the meter door was wide open. Not sure if left by meter reader - but someone had switched the mains back on...

No I don't :-(

my insurance (holiday home) stipulates that water damage is not covered between 1 November and 31 March unless the stopcock is turned off. I do this every year, including last October. However someone has interfered with the stopcock (which is located on the outside (street side) wall of the...

I HAVE HEAT !!!! I a soooo happy and so grateful for help from you guys !!!!

Many thanks - esp to those (notwithstanding the sarcastic comment Dan Robinson :-) - who directed me to the youtube clips. These have been invaluable and - fingers crossed - I might actually have some heating this evening.... sincere thanks for everyone's help

Model is PRT-HW W

yes, of course... PRT-HW W....

Hello This is my first winter on my own and I'm struggling with soooo many basics (cue: violin music). As it has now turned a bit cool I've turned my attention to warm things....but I can't for the life of me understand how to programme my heating therm. It's a stand alone beasty (probably not...

Hahaha - I really am useless !!! Many thanks, a very good point :-)