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Was the person/company she called a 'one man-band'; a small local company or a national one? A singleton man I'd expect to pay around £100 for an out of hours callout with maybe a lesser charge if the man needed to come back the following day. A small (less than 30 men) about 2.5 to 3 times the...

Best job I've seen on a bungalow in your position is EWI - 50mm insulation batts (breathable) with 20/25mm larch facing.

This is the sort of job my mate would do as a 'Weekender', not for a lower price but to ensure the property owner would be in. He his a one man do it all type of builder. I note the original poster hasn't given any idea of their location in the country so even if a member could help our hands...

I think this case they do not wish to do the job, no so much for the difficulty but probably for the time and hence the cost.

Do disconnect the in coming wires to the house. Why not use the BT plug to RJ11 adaptor In any 'phone socket that comes with many items. Edit to add "any 'phone socket"

Why are you using RJ11 for 'phones in the UK? Why not the UK jacks?

how about a photo from further away to show the houses and drives, please.

Surely she has a regular service on the gas fire. Any good, registered gas technician should advise her any likely issues and supply a report. Has her fire been serviced recently?

People of that age like to 'see' heat otherwise they are cold no matter how warm they are. (I know - my father was always cold unless the fire was glowing red.)

Here is a selection -...

Finally the most helpful pictures! But it wouldn't surprise me if a square section pipe would fit behind the exhaust pipe out of the boiler - that could then nbe converted back to round section to pass through the wall.

I'm beginning to think he is insensitive to others sensibilities and feeling - yet because of that he has the ability to think 'Outside the Box"! And say it out loud.

Very definitely - fix into the Breeze blocks - to at least half the thickness of the blocks. use plenty of fixings on the rail.

Is the wall Plasterboard - Dot'n'Dab onto a block wall? My first thought on seeing your picture of the wall was it is a stud and plasterboard wall. I was intending to comment that the long rail will have more supportive strength as it can be fixed to all the studs through the plasterboard...

By far the best if not the only solution. Looks like you have an adjoining cupboard to the one that came down. I'd recommend that you take that cupboard (and any others on that wall and use the rail to support all the cupboards. If you have adjoining cupboards there should be fixings to hold...

hope this explains

You have a choice - a boiler exhaust 'plume' and an extractor or NO extractor. What you have at present is a bodge of the first order that is not doing the building fabric any good nor is any good for neighbour relations.

definitely use a knotting solution first. fill if necessary then prime.

In the second image there appears to be a gap in top left of where the ducting was routed. Is that so?

This country can't get anything integrated (even b****y immigration)! HS2 goes from the wrong station to the wrong city(s) (P'borough, York, N-o-Tyne, Edinburgh with links off across the country to Leeds, Manchester/L'pool) - that would give those cities a direct rail link into Europe. But I...