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many thanks Notch

in the first instance though, should I reach out to Southern?

Thanks - what form would that take? Would the necessary work need to be carried out by Southern Water?

The landscapers claimed they ran a percolation test and sized the soakaway appropriately. The installation was in late July during a period of very dry weather. Plugging the sizings into ChatGPT tells me the crate system should have been @ 3 cubic metres, but that even that would eventually...

Good evening all, We had a sandstone patio installed over the summer. Foolishly I agreed to allow the patio to be sloped toward the house. An ACO drain was then fitted and connnected to a new crate soakaway in the garden. We have no mains drainage at the rear of the house, so the soakaway was...