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Thanks Johnny that really helps. They've agreed to sort it at least. I was definitely being gaslit saying it's completely normal for water to be there. The drip tray was put on as an afterthought

It looked like this before they covered it

From the contractor:

Water is always here to the point it's going moldy, and every time it rains it will drip for hours afterwards. Is this normal on a newly constructed flat-roof dormer? Sorry this video is rough: I would really appreciate your thoughts on this. I can give more context to our situation if needed