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Thanks - think its the pump making the noise and problems with the thermostat (which appears to be a bit loose on the actual tank). There are no drips or leaks or anything....

Being a complete novice on this please could someone help me clarify if this is an issue or not. The noise being made by the water heater is driving me insane! The timer is on for twice a day for 2 hours a piece (6.30-8.30am and 4-6pm)) which is sufficient for the hot water we need but for...