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Thanks for the reply. It is a UK model, but I am pretty sure it is not what you think it is. I had been told these have had nothing to do with the belt coming off, and are parts used to help with the vibration of the machine, which routinely dry and therefore fall off. I was advised to...

Hi, I have a Neff V5360XO washing machine. The other day it was being used as normal, when it made a loud bang almost at the end of a program (2m left). The machine completed the program but the the drum was no longer spinning. I followed various advise online, and when I removed...