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hey there - I was directed to this post. I know its pretty old (12 years old) but if you still have the email version of the installation manual, I would very much appreciate a copy. I need the coal layout for my fire and getting a manual seems a near impossibility. thanks Andrew

Thank you - I appreciate your help. The fire works just fine - unfortunately, don't know how the coals are supposed to be arranged. Sounds like I need to look at getting a new one.....sigh. Once again, thanks for all your help.

Thanks @ianmcd - hopefully someone can recognize it. I am in Dunoon. Looks like you aren’t too far away in Lanarkshire.

Was hoping someone can help me identify my gas fire. I recently purchased a house with a coal-effect gas fire. We had a gas plumber come out to check the gas line which was fine but he noticed some scorching on the side. He said the coals were probably not arranged properly so we tried to...