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@sparktmarka can you help and tell me what colours go where please?

It did not work when I moved in. It’s a new build house

Evening all. I have just moved into a property with a entry phone system (I believe it’s a vivid 3121) the problem is that I can hear when someone presses the buzzer, I can also hear the recipient but they cannot hear me nor can I buzz them in to open the gate. I have attached a photo below and...