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Hello there, just an update on this situation ... After much mucking about and Shell being unable to attend to the problem yesterday, we found a local heating Engineer who has diagnosed, located and fixed the problem within an hour - fantastic! So the moral of this story (if anyone is...

Oh sorry, you are right of course, I hadn't thought too much the consequences of giving help to them ... :( I'm just a bit peeved a being cold for a whole week! I would gladly ask anyone but them to come and have a look at the boiler, but it seems that our Landlord (who is a lovely man) has...

Hello We have an oil boiler Camry5 which supplies us with hot water and hot water for the rads. A couple of weeks ago the heating system was running on overdrive, ie. the boiler wouldn't stop heating. The Shell Direct engineer was called in and he replaced the motor in the valve which...