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I rent a two-floor maisonette in a two-level block belonging to a social landlord. Party walls are cinder block but all internal partitions are Paramount wallboard except for the one that forms the internal stairwell. When a property becomes void, the landlord sends in contractors to replace...

... responds to emergency repairs? I was chatting to the guy who was boarding up a broken window in the abandoned launderette on my social housing estate. He used an adjective to describe himself that would imply that he only responds to emergency repairs and callouts - but I can't remember...