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Hi have a honywell alarm set pad near my exit door has worked for a year trouble free but now not responding to any of our fobs, is ther a internal battery in ther that needs renewing or is it just knackered need to know I case I just have to replace the whole unit, any help gratefully received

Can someone assist please have gen 4 system installed manual says if engineer has set up I can use programme 1 ,2, or 3. When I press. My code then p the key tones are supposed to silence then i can chose which programe , only programme 1 appears. Sand key tones do not silence when I press...