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Hi, I am trying to change the bulb in my down light, as far as I am aware it is an ansell fire rated but that’s as far as my knowledge goes. It won’t twist off or be pried off, I’ve used that many things I’ve almost broken it! Any help welcome!! thank you

we have recently just moved into our first property so are relatively inexperienced and are having trouble with our hot water. Our hot water is very inconsistent, it seems to work fine with the downstairs taps but as soon as we take a shower, it is hot for around 10 minutes and then goes cold...