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This is not a criticism of gas fitters or engineers, but in 3 prices for a new boiler, (they have all been verbal, with various re-routing pipes etc, and all sorts of terms I don't understand) NONE offered a written quote. Spending in excess of £2,000, I would expect a letter stating what they...

Water leak under my boiler, situated in porch, so left cover off overnight, leak is from seal between black cast iron bit and silver base (where pilot light window is). Heating came on this morning, with awful smell, smells like when you open radiator in car, that has overheated, with no water...

Mrs phoned me to say leak on carpet under boiler, its leaking on the seal between black cast iron bit and silver part (below) where the pilot light window is. Only 2 weeks ago, had 2 small replacement rads, ( I supplied) system drained, balanced, (£440) so rads were working best in 5 years...

Replacing rad with new one and new brackets. Is there a secret to locating the brackets, so rad actually rests on them, as instructions assume you just fit them. Place brackets on back of rad, but how do you line up the holes, when you cant see them, from the front. Me not practical.