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Haha, well thanks for replying but I have just had a call from Bristan saying they have spoken to the physics master himself and have explained it in a way that even the most simplest of minds can understand and he has accepted their reasoning. I could foresee a headache arising from this one...

yeah that is exactly what the tap is: He says it is "school-boy physics" that water can not run up hill but he can't seem to grasp what we are trying to tell him.

Well this is what we are trying to establish. He seems to think that it is a constant thing but we have instructed his to leave a cup under the tap overnight and see what is left in the morning, but it wouldn't surprise me if he sabotaged the experiment. And referring to your first point, yes...

We are in an ongoing dispute with a customer in relation to a Bristan mixer tap that was installed within the last week. At non-regular intervals, the tap is discharging an amount of water (equivalent, according to the customer, to 5 tablespoons of water). Now he is convinced that the ceramic...