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I am sure the above is a fair point for those in the industry. To be honest, we had no idea what we were doing. As customers who have never dealt with boilers before, we got as many quotes as we could. We went with a recommendation from a friend who used the guy we went with. He seemed very...

Thanks again for the clarification. I cannot find the flue kit for the Vizo plus on the B&Q website but I imagine they should stock it? (I will pass this onto the installer!) We bought our boiler from an installer who has stock of them, he sold us the boiler and sent us everything...

Thanks alot for taking the time to answer the question. It has been a worry so that helps us put our mind at rest a little. Our installer was showing us that the flue is apprently fine to use with this boiler and that it isnt related to the fault at all, obviously it can be hard to tell who...

Hi everyone, We had a Vizo boiler installed back at the end of June (2008) as we had to upgrade our very old backburner system. At the start of this week it stopped working and displayed an F4 error code on the display. Since then we have had the initial guy who installed it out to...