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Thanks very much, it means the whole meter needs to be replaced , engineer on his way now , thanks very much

hi, i have no idea what im doing on here but can anyone help please? i have a prepaid gas meter, i have just tryed to put my emergency gas on but its says battery fail , what does this mean as i am freezing my butt off and have four kids two of which are diasbled , i am panicking coz british...