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Thanks for all the help and advice - problem now solved. Called a locksmith who got the door open and found that a small screw in the catch must have been working loose, then, when it was completely loose, as the door closed, the screw fell out, letting the cath fall sidewaysinto the frame and...

Door is part of a small conservatory - which is all UPVc erected on brick and concrete base - everything looks sound, no cracks or movement visible.

Yes I can - all sounds as normal....only thing different is the door not opening outwards

it is impossible to open - door handle moves up and down OK...but it just won't open - the door opens outwards and pushing it has no effect at all it's just stuck fast! The 10 year guarantee was backed by the Guarantee Guild - who's phone number is unobtainable! I've checked companies house...

have a UPVc door that is stuck shut - not locked, just stuck! Very awkward as I can't get out into the back garden etc.....now - do I call a locksmith? or do I call someone who repairs UPVc doors/windows and if so what type of company do I look for in yellow pages - our local UPVc window...