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Thanks Dave. I tried to turn the valve on the end of the silver pipe but it didn't do anything. I think the pipes where I need to attach the filing loop are actually down behind my washing machine and I can't shift it (despite my best efforts!) so will probably call in the experts -...

Not sure if this will make things any clearer?...Further to my last post, I've just peered up under the bottom of the boiler and there are 3 valves tucked up there - one labelled 'gas input', one labelled 'heating flow' and one labelled 'heating return'. The long silver hose with the valve...

Thanks for your speedy response garagerob. There is indeed a silver hose with a valve on it underneath the boiler. Do I merely need to turn the valve or is there anything else I need to do? Thanks again for getting back to me (can't feel my fingers as I'm typing this!!)

Hi all, I wonder if anyone can see if this is an easily remedied problem or not, before I call out a boiler person...? I have a Vokera mynute 10e boiler. Hot water seems to be working fine but the heating won't come on. I've checked that the thermostat is turned right up and the radiators are...