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Thanks.....

I know, and I did point out at the time, that he was not doing the correct method stated in the glowworm book for replacing the burner door seal. Basically a crap fitter taking a short cut, then causing another problem. I'll be surprised if I get any heating this week if the service so far is...

Thats the Glow-worm 801635 Seal Heat Exchanger Door Seal, which fits between the combustion chamber and the burner. Which was fitted, but he destroyed another seal as he remove the duct which connect the fan to the burner. Its fits between the part i've highlighted in red and burner...

Believe me we have. I'm not usually a complainer. But the poor service has cost more that it would have to call BG out as we had to go out and buy heaters, and the spares so far. Next year I'm going to be sticking the money I give homeserve aside and have it as breakdown fund.

Homeserve are using a company called The Heating Company www.theheating.com who appear to be merging with another company. Believe me these guys are giving everyone in repair businesses a bad name for service, avoid. Asked the repair guy when he would be back with the spare. His reply was I...

Hi I have a Glowworm 30HXI Gas Boiler Recently it developed a problem, I called our cover provider Homeserve and they sent out a repairman. It required the Burner Door Seal (801635) to be replaced. No problem, however the repairman was unable to get the part and after 10 days our home is...