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again, what is with the sarcastic comments..did you say it needed to be a certain way up when i took the photo? i am not a lock smith, nor have ai had any previous dealings with locks or the mechanism of locks. i wouldnt have asked for help in the first place if i was familiar with any of this...

when in the door, it will do just under one full 360 turn, therefore i cant take the key out, yes. It does approx 350 turn.. would this indicate a fault in the cylinder or the whole locking system?

is that not sitting right even upside down? Do you mean it needs to sit at either 7 or 5 towards the bump part of the cylinder?

but if i took the picture of it sitting upside down it would have been at 5 or 7.....and the sarcasm really isnt needed i cant leave the house at the moment and im asking for genuine help.

but it sits at the right angle acroding to handyhands (the 5 o clock position) so doesnt that mean its not the cylinder the is at fault? im going to try a new cylinder but im hoping it is something else because one of the screws on the door handle case is threading and i dont want to keep...

This is how the cylinder sits when out of the door and with the key out.

ahhhh give me 10 mins and il have the picture up for you...i didnt know it would be in a cerain position...

the cylinder look identical to the picture in the previous post when its out. i have several doors with cylinders on around my house so i will try and take one of them out and swap it see if it fixes it...is that what you mean.

Here are some pictures if it helps. This is the side view of the door and the lock so you can see what type it is This is what position the key gets to when i try to lock it and take the key out. It is slightly off centre, but even that fraction of a turn is stoppping the key from...

ok this is the same as my lock.. This spins and spins and spins when it is out of the door lock...so im presuming the problem is with the section of the lock that is inside my door. i have taken this other section out but cant see inside as it is covered by a metal box that has no...

its not a upvc door but its the same sort of lock i think It has several latches that come out of the door into the frame to lock. they are not obstructed in any way, i checked that first.

Its pretty new, the house is only a year old! and im presuming they used a new door and lock when they built the house. when i took the mechanics out of the actual door to look at i had the same problem, the barel turned to lock the door but got to a certain point then wouldnt turn any more...

no. It wont lock and release the key when the door is open either..

Hi Im new on here and i have a big problem My front door is a mortis lock, when you lift the handle all the locks come out fine.. try to lock the door with the key and it seems ok, you can hear and feel all the mechanics moving into the lock position but just as the key is about to get...