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If it is the small (slimline ) my machine had a problem recurring for 18 month eventually smeg reimbursed cost and I bought a different make.

This happened when i replaced bath taps tried connecting cold and hot with flexi pipe (old push on shower pipe) for two secs. It worked I dont know if this the normal way to do it but being female i did it. Gina56

A new bath mixer thermostatic shower has been fitted. The only problem is the taps work in opposite directions. Clockwise on one Anticlockwise on the other to close or open. Is this normal. Gina