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I let a flat and have been advised by my Agent that I need an annual Service carried out Under Building Regulations for the electric unvented hot water system. Is this correct?

I hope someone can guide me. I have three waste water outlets (Bath, basin and kitchen sink) entering a concrete hopper in my 1960's bungalow. This continuously overflows so I plunged my hand down (in a glove) and found a bit of sludge in the bottom but there was not a pipe leading out of the...