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I'll call BG and get them to confirm - i wanted them to give some kind of guarantee before paying for the parts but i understand that's asking a lot!!! especially from them who can't even turn up on time!! the hot water seems fine when you turn it on but cuts out then cools down then starts...

Hi John thanks for the info. i think the BG engineer pumped this out when she came last - she used a rubber tube and foot pump, should really pay more attention and ask what she'd doing. I really want to know if i should pay £500 for the new parts or if giving the Heat Exchanger an acid...

Hi there I wondered if any experts out there could advise me. I’ve got a Potter Puma 80, I’ve also got British Gas Cover, the boiler as it’s going hot and cold when we have a shower and in the colder months when we had the heating on the pilot light used to knock off. I’ve called BG...