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Thanks for your replies. I've changed my insurance for now - the letting agent were supposed to ring me back an hour ago after promising faithfully. They are utterly hopeless. There is no brand on the keypad as I had a look earlier to see if there was a company manual I could download, no...

Hi there, I've just moved into a new flat and I can't understand how to arm the burglar alarm. The display currently reads 'Unset' and my letting agent has provided me with two codes - one which is a digit and a letter, and the other which is four digits. I assumed that the former would arm...