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Doesn't mean as much as you think it does. I used to work for a Sky sub-contract company, that were CAI+ members and I could tell you many, many horror stories about their work.

If you live in flats, ask the building management company to get in contact with the IRS installaters, and get them round to fix it, or seek their permission to have one of these installed http://globalinvacom.com/products/scr.php If it's in a home with your own dish, then get someone to fix...