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Thanks for the reply, we just got in touch with our installer and he said exactly the same so he is coming to disconnect the pipe later :)

one white plastic pipe, one clear plastic pipe.. it sounds like it may have some kind of motor or fan in there, sorry I don't have the knowledge to describe what it is, it's probably something really obvious and basic!

it has pipes coming from the boiler, it's fixed on the side wall about a foot below the boiler. I think it's something to do with the ventilation to the outside maybe?

I had a central heating system fitted last year with a combi boiler, no problems until this evening when I heard a whirring /buzzing noise louder than usual in the airing cupboard where the boiler is. When i opened the door I could smell a faint burnt smell like burnt plastic and the noise was...