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What is a "Smart Hub"? The Smart Hub shows all the apps and it is on this page that you connect to the web browser, Iplayer and all the rest. Our previous router Trendnet was very old and we had problems with it. The Belkin.B10 is just another make of router. Thank you for your reply.

I have a zanussi under the counter fridge with small freezer which is in a flat I rent out. One tenant moves out and defrosts fridge prior to leaving and switches off. New tenant moves in, turns fridge on and everything in fridge now frozen solid. Setting is at 1. In middle of dial there is...

Thank you so much for the link. I believe you are correct. It is now a question of finding the correct size.

tiny grub screws My mistake. It is not a grub screw at all. Don't know what it is called.

Can anyone tell me where I can locate these tiny grub screws that nowadays hold a toilet roll holder in place. Mine is totally chewed up and will no longer tighten enough to keep holder in place so it constanly falls off the wall. Many thanks.

Recently built an extension to our kitchen, i.e. kitchen/sunroom. We have extractor fan in ceiling quite close to cooker. Must I also have a cooker hood? There is steel beam above cooker so requires to be a recirculating one but I am wondering if it really necessary considering we have the fan.

Did you manage to find your e-mail programme? I am having the same difficulty.

All you say makes sense. The NTE is not wet but I will get a new one to at least eliminate that as the problem. £10 is a small price to pay.

The phone rings now but not the usual 'ring ring' as it used to but just a long 'ring'. I don't know how I got it to do that but it is preferable to the fairly perceptible ring previously. The drop wire does go behind a rambling rose but I did check for evidence of rubbing and could see none...

Does not come in via the bathroom. It comes in a fresh air inlet (vent) runs under the house and then pops up in a cupboard under the stairs. Not sure what the JB is. Because this cupboard houses our hoover I thought the NTE5 had been knocked but there is no visible damage and all wires...

I phoned 17070 and the ring back was just the same one little ring that I have been getting when people phone.

Yes I did this at the outset and the phone rang normally. I have checked all the cables inside the house and all appear OK. We have no rodents. I have checked the cables running up the outside wall and they are intact. The cables are not touching the trees at all. I am going to get another...

We are overhead fed. I will look outside tomorrow and advise exactly where the phone lines come in to the house.

Our overhead line does go through trees. I will give the neighbour's phone a test. I do appreciate all the posts. I am on a steep learning curve here and I am convinced I am going to solve this!

Many thanks for your help. I am keeping on trying to eliminate everything.

Thank you for your help. A line test has been done and line is OK. I have tried to eliminate everything. It all started when the snow came. I wonder if that is significant.

I am hoping someone out there can help me with my telephone problem. When someone phones, at both ends there is a very slight ring and then nothing. However the connection is still there but most people don't realise that and assume they have lost the connection. I have tested the line in the...